- To ensure all patients are treated with respect, consideration and dignity.
- To provide appropriate privacy for patients.
- To ensure all patient disclosures and records are treated confidentially and, except when required by law, all patients are given the opportunity to approve or refuse their release.
- To provide patients, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis. When medically inadvisable to give such information to a patient, the information will be provided to a person designated by the patient or to a legally authorized person.
- To give patients the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- To provide patients with the knowledge of any fee for service.
- To provide patients a method for expressing their concerns and suggestions.
- To inform patients of their obligation to provide the full and accurate information needed by health center personnel to assure their proper evaluation and care.
- To encourage patients to interact effectively with the health care provider by asking questions concerning the diagnosis and treatment of the condition and expressing appropriate concerns about the recommended treatment.
- To be provided with courteous, considerate care; to be treated with respect; and to be given privacy and confidentiality with regard to treatment and medical records.
- To review medical records in the company of a professional. Records remain the property of CareATC.
- To be informed of the effectiveness of treatment and to know of possible risks, side effects or alternate methods of treatment.
- To know who is treating you.
- To refuse treatment, to ask for a second opinion or an alternative course of treatment and to be informed of the medical consequences of your actions.
- To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well-being after treatment.
- To bring any dissatisfaction to the attention of the attending health professional or contact CareATC at 1-800-993-8244.
- To present accurate identifying information.
- To present details of illness or complaint in a direct and straightforward manner.
- To cooperate responsibly with all persons involved in the health care process.
- To keep appointments and be on time.
- To cancel appointments only when absolutely necessary and far enough in advance so that other patients might utilize that time.
- To comply with the treatment plan provided by the health professional.
- To ask for clarification whenever information or instructions are not understood.
- To provide both positive and negative feedback to the health professional responsible for care.